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Quality poilicy / Service commitments

Service commitments
Quality policy
  1. Information

    Guarantee customers access to information on port and marine operations.

  2. Customer satisfaction

    Guarantee customers permanent and personalized assistance.
    To guarantee customers a minimum commercial handling rate of 36 movements per hour for ships docking at the Terminal.

  3. Security and security

    Ensure the application of security and safety measures related to the ISPS Code.

  4. Response to complaints

    Guarantee customers access to information on port and marine operations.